Frequently Asked Questions

Do you have a burning question? Check below To find your answer!

Are you going to make me throw things away?

No! We will never make you get rid of anything if you love it or use it. We will advise and help you work through each item. As you get into the swing of it and start to see progress, it will get much more manageable, and you will begin to enjoy seeing space appear.

Do I need to tidy before you arrive?

No, please don’t feel you need to clean or tidy before my arrival! It’s beneficial for us to see the space as it is and see what’s required to create the best solutions for you.

Should I buy storage before our session?

No, please don’t!

Nine times out of 10, you won’t know what you need until we have decluttered so that you know what and how many of your belongings are left. If you buy beforehand, you may waste money or have to return what you’ve purchased, which is a faff! We can help you with storage ideas and a lookbook if needed at the appropriate point in our sessions. Quite often you will have suitable storage already in your home, that we can utilise differently.

-However, If you want to get an idea of valuable solutions, we have some recommendations on the shop products we love page. We also carry some practical and popular solutions that you can purchase for a cost price.

The only exception to this rule is if there is genuinely no need for a big declutter and we are simply going to be organising your space. If we are working on your kitchen or utility room, for example, then there may be the need to have storage containers or solutions ready to go. If this is the case, we will discuss which products will be suitable, take measurements and send you links. Or we will buy and invoice you.

Are you insured?

Yes, I have full cover for Professional Indemnity and Public Liability. We are also DBS checked and registered with the ICO Information Commissioner’s Office for Data Protection.

Are you qualified?

There is no formal, regulated or recognised qualification in decluttering and organising. However, The Space Creator has trained with and is a proud member of The Association of Professional Declutterers and Organisers (APDO) and obtained a diploma in Interior Design from the National Design Academy. We have a wealth of “on the job” experience, having worked with people from all different walks of life, with different physical and mental needs. There is no such thing as a one size fits in this business. I pride myself on tailoring my services to each individual as needed.

Where are you based?

The Space Creator is based in Milton, Oxfordshire, just off the A34. If we are visiting you for a full day, I will happily drive up to 30 miles from base to see you; half days or less up to 20 miles is covered within the hourly rate, so there is no charge for travel* Please get in touch if you have any questions.

Are you willing to travel further-a-field?

Yes, absolutely! *If you’re based further than 20 / 30 miles from Milton, Oxfordshire, a small fee of £0.50 per mile is charged to cover costs. If the journey takes longer than 90 minutes, the extra time is charged at our hourly rate.

I’m not sure if hiring a PO is right for me?

We offer a free, no-obligation phone consultation, so you can get a better idea of our services and if we can help you. You can then decide from there. If you’re looking for advice, why not book a 1 hour home consultation for just £35. If you book us, this is deductible from your invoice (making it free!) Please get in touch if you have any questions.

My whole house needs work, literally every room, can you do it all in one go?

This is entirely your decision, and it depends on a few things. Your deadline, do you have a specific date you need to be sorted by? Are you moving home? Also, your physical and mental ability; decluttering is tiring physically and mentally and can be emotional too; you don’t want to burn yourself out!

I have taken on whole houses in one chunk of time and offer it, but I may need a bit more notice than usual as I have existing regular clients that I see weekly, bi-weekly and monthly.

How long will it take?

Unfortunately, this question is a bit like, “how long is a piece of string?”

Until I’ve had at least one session with you, it’s tricky to give you an accurate quote on how many sessions I believe it will take because everyone is different and takes varying amounts of time to make decisions. For example, you might go through a whole box of items quickly, letting them all go, while another person might take 15 minutes to decide on one thing.

A prime example is that I decluttered and reorganised two different clients’ utility rooms in one week, almost identical in size. One took just over 4 hours (half a day), the other took two full days.

It depends not only on the size of the room but also how much “stuff” there is, whether it needs much cleaning, whether there is room to move about easily and your decision-making time.

I only have weekends and evenings available can you still help me?

Of course! Weekends are more limited and do get booked up quickly. But I always try to keep at least 3/4 weekend days free a month, there is a surcharge of £5 extra per hour. We are also happy to work evenings within the included travel distance, please bear in mind that we work on a 3-hour minimum basis, so wouldn’t start any later than 7 pm.

Do you clean too?

The Space Creator is not a cleaner, so won’t undergo any heavy-duty cleaning, but is happy to help with light cleaning during a session; for example hoovering, dusting, polishing etc. We carry eco-friendly cloths, furniture polish and surface cleaner.

Will you take everything away that we declutter?

Many organisers don’t take anything away with them, but at The Space Creator, we know that it can be an added hassle for you, and the items may end up sitting in your house for weeks. With that in mind, taking away a boot full of charity shop items is included in the price; any surplus will need to be dealt with yourself. There are some charities where you can set a collection, for example, The British Heart Foundation.

I cannot take away rubbish or recycling, as we don’t have a waste carrier licence or a suitable vehicle. If a skip is required, we can arrange for one to be delivered before our session. If you’d like more information on how to dispose of your unwanted belongings, rubbish and recycling, check out this blog post; it’s jam-packed with info.

Are you on social media? I’d love to see you’re work.

Yes! The Space Creator is on Instagram and Facebook; follow for tips, offers, before & afters and some all-important positivity and motivation! I am active on both platforms, so feel free to ask us any questions on there too!

Will you take photos of my home?

I always endeavour to take before and after photos during our session. This is, above all, for you to see the progress you have made and our records and insurance purposes. As you may see from social media, we like to use photos to showcase what we offer. We will never use photos of your home without prior permission. Nor will we tag or mention names or locations; in addition, images that could identify you, your family or your address will never be used.

The Space Creator has a photo release form with more information to sign, along with terms and conditions, which will be emailed to you before our session.

How much do you charge?

I charge a flat rate of £35 per hour, which is highly competitive, so don’t offer discounted rates. However, if you book a package session, you will save between £20-£35, as the hourly fee is reduced. Travel* is complimentary.

If you feel you have an exceptional circumstance, please do get in contact.

Do you require a deposit?

I take a 50% deposit upfront for all new clients to secure your booking. Once the session is complete, the remainder will be payable upon invoice.

I need to hire you, but I don’t really have the money, what can I do?

A tiny minority of people in life can afford anything they want; most of us don’t have that luxury. So we have to decide what our priorities are and what is essential.

If you are depressed, anxious or stressed daily because of your home and can’t find the motivation or have no idea where to start, you need to ask yourself whether not doing anything is worth your mental health?

I am no money expert, but I know that cutting something out to pay for something that will genuinely improve the quality of your life is a good idea. Some people spend £50+ a week on take-out coffee, others spend a significant amount on Sky / Disney etc., per month, or going out every weekend. Is there something you could live without for a while?

In our sessions, I will show you how to organise and declutter, fold and store things in a better way and give you that much-needed motivation. So even having just one half-day session with The Space Creator will provide you with the knowledge and inspiration to carry on by yourself!

Don’t forget the amount of money you’ll save when your home is in ship shape by not having to buy duplicates and replacements due to not finding things. Seriously, the number of duplicates I’ve found is scary.

If all that is not an option, follow us on Instagram or Facebook, sign up to receive email alerts about new blog posts with tips, ideas and motivation for free!

What happens if I need to cancel?

Both you and I have the right to cancel the session due to unforeseen circumstances. Travel charges or further expenses paid in advance, of which I cannot obtain refunds, are not refundable in any cases and will be invoiced to you at the time of cancellation.

Cancelling on the day or within 24 hours will result in charge of 50% of the session fee. This is non-negotiable as I cannot book another client at late notice, and my working day is lost.

Postponing, or for matters entirely out of your control, the charge may be waived at my discretion.

Covid-19

If you test positive for Covid-19, please get in touch with me straight away to let me know so that we can rearrange. If you test positive on the day, you will not be charged a cancellation fee, providing you send photographic proof of results and rebook your session for a future date with a standard 50% deposit.

I’d like to book, but I have a question that isn’t above!

No problem! Send us an email, or click the button below and we can discuss your question.
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